Job Description Summary

As Director, BR Data & Digital Software & Workflows Operations, you will elevate operational excellence across a portfolio of D&D research applications, platforms, and products. Leading a team of Operations and Support Experts, you will ensure that scientific software is operated reliably, securely, and efficiently – maximizing value delivery to scientists and accelerating research impact. This role blends people leadership with advancing the strategy, framework, and execution of product operations as a core pillar of the Software & Workflows organization.

 

Job Description

Key Responsibilities

• Implement processes and tools at scale to ensure application and platform operations that are reliable, secure, cost-efficient, and meet scientific needs.

• Drive continuous improvement, modernization, and innovation initiatives that enhance reliability, quality, speed, and cost efficiency.

• Build a high-performing organization rooted in operational excellence through clear expectations, priorities, and accountability.

• Lead, mentor, and develop a vibrant and energized teams

• Serve as point of escalation, review and approval for key issues and portfolio decisions

• Foster a culture of “team before self”, urgency, clarity, trust, and shared ownership

• Define and refine vision, strategy, and framework for Operations

• Drive disciplined operational budget management for product operations, including planning, tracking, and optimization of spend

• Build trusted relationships with stakeholders, internal partners, and vendors

• Drive people performance management by setting clear goals, coaching teams, evaluating outcomes, and ensuring a high-performance, accountable culture

Minimum Expectations

• 12–15+ years overall experience in product, platform, or operations role with 4–6+ years in leadership roles.
• Proven leadership in product operations with exposure to ITIL practices, DevOps mindset, and performance-driven culture

• Expertise and experience in people or organizational leadership
• Experience in improving operational quality, reliability, and impact across a complex portfolio of scientific software in life‑science environments

• Proven experience communicating and presenting at senior management levels

• Clear, visible personal values; acts with integrity and builds trust across diverse teams.

Desirable Expectations

• Ability to create cultures of empowerment, learning, and mutual support
• Creativity and courage to challenge the status quo, encourage innovation, and take smart risks
• Very strong communication skills; able to frame and simplify complex topics

• Adept at fostering collaboration across diverse scientific, technical, and operational stakeholders

 

Skills Desired

Algorithms, Computer Programming, Computer Science, Computer Vision, Data Science, Global Project Management, Operational Excellence, People Management, R&D (Research And Development), Solution Design