At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Human Resources

Job Sub Function:

Employee & Labor Relations

Job Category:

Professional

All Job Posting Locations:

Bogotá, Distrito Capital, Colombia

Job Description:

Position Summary

The ERLR Analyst supports the timely and accurate resolution of Employee and Labor Relations (ERLR) cases across the North America region. This role is responsible for case triage, investigation support, and execution of case management activities in alignment with company policies, compliance standards, and service level expectations. This position also drives operational excellence through data analytics, automation tools, and continuous improvement methodologies.

Major Duties & Responsibilities

·       Respond to Employee Relations inquiries and cases, prioritizing based on risk and urgency

·       Conduct case triage and assess potential policy violations

·       Support investigations and ensure timely follow-ups

·       Maintain accurate, audit-ready documentation

·       Identify process inefficiencies and drive improvements using CI methodologies

·       Develop Power BI dashboards for KPIs (SLA, lead time, trends)

·       Ability to translate data into business insights

·       Design automated workflows using Power Automate

·       Integrate automation with ServiceNow, Outlook, SharePoint

·       Build strong stakeholder relationships and provide guidance

·       Promote self-service and digital tools

Required Qualifications

Bachelor’s Degree or equivalent
0–2 years of experience in HR, ERLR, or related field

Required Skills

·       Advance English

·       Continuous improvement mindset and process optimization experience

·       Advanced Power BI (dashboards, DAX, data modeling)

·       Power Automate (workflow automation, integrations)

·       Experience with Power Apps and advanced Excel

·       Strong analytical and data interpretation skills

·       Ability to manage multiple priorities and meet SLAs

·       High attention to detail and confidentiality

·       Strong communication and stakeholder management

Preferred Qualifications

HR degree or certification
Experience in shared services
Experience in healthcare or regulated industries
Experience with ServiceNow

Additional Information

No travel required
No people management responsibility

 

 

Required Skills:

 

 

Preferred Skills: