Job title: Healthcare Solutions Lead Eurasia

• Location: MCO Countries Eurasia, preferably in anchor country
• Job type: Permanent

About the job

Strategic context:

• Sanofi is implementing an ambitious plan called “DRIVE” complementing our Play to Win Strategy with 3 main objectives (i) keep fuelling our pipeline (ii) make Sanofi a modern science-driven healthcare company (iii) serving our patients. 
• In this context, Sanofi made the decision to evolve its commercial model from GBU-specific country organisations to a more standardized and consistent approach, boosting efficiency.  
• The focus will be on most innovative products as major drivers for growth and (ii) a cross-GBUs efficiency model with optimised country set-up.

Key Dimensions:

Healthcare Solutions Lead Eurasia role is designed to focus on building and driving the execution of Health Care (HC) Solutions Strategy in alignment with Marketing, Portfolio and Customer Engagement plans to tailor a holistic approach. One of the main priorities of this role is to design and implement a holistic “connected ecosystem” to serve for the patients and HCPs within the Eurasia.

Building a connected ecosystem for holistic Disease Management to improve patients’ lives along the care pathway using digital technology to transform patient and HCP experience within the Eurasia.

Assess and build a roadmap for new solutions & technologies to transform Patient &HCP Experience to better support care pathway and bring into life the roadmap with excellence in execution.

Drive Health Outcomes via partnering with health authority, associations and external business partners

The role requires a strong understanding and ability to identify the market needs through deep dive investigative exercises of different stakeholders i.e patients, HCPs and payers. In parallel the role will need to identify business opportunities & propose solutions related to projects.

This role is an integral part of Healthcare Solutions team, contributing to the success of the business and working in close alignment internally with Franchise, Marketing, Medical, Customer Engagement, Public Affairs, Market Access and Communications teams in conducting and overseeing establishment of connected ecosystem and tailoring strategic Health Care solutions within the ecosystem.

Main responsibilities:

Lead and execute innovative digital healthcare solution’s strategies within Eurasia. The role aims to embody and advocate for innovation, to drive the execution of Healthcare Solutions Strategy in alignment with Marketing and EP future plans.

•          Healthcare Strategy: Develop and implement a  comprehensive digital solutions strategy that prioritizes patients and physicians needs in EP TA, leveraging insights to drive engagement and satisfaction

•          Ensure support for implementation of global digital solutions (SOLO SMART, MY DOSE COACH)  projects within Eurasia countries.

•          Manage communications with global teams to ensure strategic alignment of Eurasia plans and support global teams with Eurasia inputs

•          Deliver best in class person-centered digital healthcare ecosystem.

•          Transform PSP ambition and operating model by autonomous measurable/trackable system

•          Evolve the way we engage w/ Health Authorities in close collaboration w/PAMA and Medical (value proposition, PSP value..)

•          Collaboration with Brand Leads: Work closely with Brand Leads to ensure that solutions strategies complement and amplify brand strategies, align with the overall objectives

•          Ensure that HCPs and patients want to try Sanofi Digital Solutions

•          Analyze how HCPs and patients interact with HC ecosystem and work to maximise these interactions for a seamless and positive experience.

•          Work on KPIs to measure, notably demonstrating the value created by Digital Solutions: SoloSmart and / or MDC for Sanofi brands

•          Work in Agile when possible with the transversal team when possible, with an innovation mindset

About you

• Education Background: Bachelor’s degree in Marketing, Business Administration, or any related field
• Pharmaceutical Industry Understanding: Deep understanding of the pharmaceutical industry’s regulatory environment, market dynamics and customer engagement
• Customer knowledge: Understanding HCPs preferred experiences. Deep knowledge of key clients & the end-to-end customer journey. CX professionals need to identify and map out the various touchpoints and interactions customers have with the company, from initial awareness to post-purchase support.
• Technical proficiency: Experience with digital engagement tools, AI applications for customer insights, and familiarity with Agile methodologies
• Language Proficiency: English (fluent in business environment)
• Role model of PTW behaviours

Critical experiences required to be successful in the role (detailed)

• Customer Engagement Strategy Execution: Proven track record of developing and implementing successful customer engagement strategies that have significantly improved customer satisfaction and loyalty
• Experience in Customer Engagement: Proven experience in Leading customer engagement or relationship management initiatives, preferably within the healthcare or pharmaceutical sector. This includes a track record of delivering exceptional customer experiences and a deep understanding of customer engagement channels and tools.
• Digital Transformation Initiatives: Hands-on experience in leading digital transformation projects, specifically those enhancing customer engagement through AI and data analytics
• Regulatory compliance: Experience ensuring all customer engagement activities comply with local regulations and ethical standards, particularly in the pharmaceutical or healthcare industry

Professional Skills That Make The Difference

• Strategic and Analytical Thinking: Ability to leverage insights and data to develop and execute effective customer engagement strategies
• Leadership in a Customer Centric Environment: Demonstrated ability to lead by example, fostering a “Customer First” culture within the team and across the organization
• Customer-Centric Mindset: A deep commitment to understanding and prioritizing the customer’s needs and preferences. Demonstrated experience in implementing strategies that enhance customer satisfaction and loyalty is essential.
• Adapability and Creativity: Flexibility to adapt strategies in real-time based on customer feedback and market changes, and creativity in finding new ways to engage and delight customers
• Collaborative skills: Strong collaborative skills to work effectively with Brand Leads and cross-functional teams, ensuring alignmenet between customer engagement and brand strategies.
• Ability and mindset to adapt to new ways of working such as Agile. Leveraging Agile methodologies for cross-team project and initiatives.
• Technical Proficiency: Proficiency in digital engagement tools and platforms, with a strong understanding of how AI can be applied to enhance customer interactions and personalize communication

Pursue progress, discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!

#LI

Pursue progress, discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!