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The Position

Job description

The IT Technical Analyst for ServiceNow IRM focuses on assisting with requirement gathering, supporting project objectives, and performing routine data analysis under the guidance of more experienced analysts. In this entry-level role, you will operate within well-defined, routine tasks, focusing on continuous learning and applying core business analysis principles. By supporting the delivery of clearly documented requirements and assisting with problem definition, you will build foundational skills while contributing to the design of specific IT solution features.

Description of the area

Job Responsibilities

• Scope / (Content Leadership): Operates within well-defined, routine tasks under close supervision, with a primary focus on continuous learning and adherence to established business analysis principles, frameworks, and standards. Executes work within existing templates and processes, proactively seeking clarification and collaborating effectively with team members to build confidence and capability.

• Accountability/Problem Solving: Supports senior Analysts and Solution Architects in analyzing technical problems within a defined scope, contributing to problem definition, and identifying potential root causes under guidance. Elicits and clarifies stakeholder needs, analyzes and maps requirements, and assists in identifying and presenting basic solutions. Accountable for the timely completion and quality of assigned discrete tasks and delivering clearly documented requirements.

• Stakeholder Management: Identifies primary team members and internal stakeholders within a project, interacting closely with agile team members working on IT solutions. Acts as a supportive communicator and information gatherer, assisting in preparing basic project updates, capturing stakeholder feedback, and clarifying basic requirements on small, well-defined engagements.

• Impact/Strategy: Focuses on participation, observation, and learning to understand foundational objectives and their relevance. Makes foundational contributions to project objectives while learning how they align with broader goals.

• Complexity / (Product Size): Works typically on a single solution level, supporting the analysis and documentation of requirements for specific features or functionalities. Demonstrates the ability to analyze individual solution components and understands the basic impacts of changes within this limited scope.

• Business / Technical ability: Exhibits a basic understanding and application of tools, principles, concepts, and techniques related to requirements, data, usability, and process analysis. Possesses a foundational understanding of the relevant business or technical domain and supporting technologies.

Qualifications

Education / Experience

• Entry-level experience with a focus on assisting with requirement gathering, supporting project objectives, and performing routine data analysis under guidance.

• Demonstrated eagerness for continuous learning and adherence to established business analysis principles, frameworks, and standards.

• Knowledge of Risk Management and IT Security is a plus

Technical Skills

• ServiceNow Foundations: Basic understanding of ServiceNow tables, fields, and workflow relationships.

• AI Proficiency is a plus: Ability to use Claude (or similar LLMs) to assist in technical analysis, documentation drafting, and platform troubleshooting.

• Agile Methodologies: Foundational knowledge of Agile/Scrum principles, Understanding of how to navigate a backlog and meet sprint commitments.

• Requirement Translation: Ability to turn a business policy into a functional technical requirement.

Additional Qualifications

• Demonstrated foundational awareness of how different parts of the organization interact.

• Strong collaborative skills, with a readiness to act as an escalation assistant and proactively seek clarification from team members.

• Analytical mindset with the ability to "think in workflows"—understanding how a task moves from "Draft" to "Closed."

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.