Job Description Summary

The Change and Communication Management Consultant supports the execution of International change, communication, and training activities for the CRM of the Future program. Working under the guidance of the Change and Communication Lead or Training & adoption Lead, this role helps ensure smooth adoption of the new Salesforce-based CRM across 90+ markets by delivering high-quality change deliverables, stakeholder support, and readiness activities.

 

Job Description

Key Responsibilities

•Support the development of change impact assessments, stakeholder maps, and readiness reports for International markets

•Assist in creating communication materials, newsletters, FAQs, and leadership updates aligned with the program’s messaging strategy.

•Coordinate logistics and preparation for program sessions, workshops, leadership meetings, and training events.

•Help design/create and maintain training content, user guides, and enablement materials in collaboration with SMEs and training teams.

•Monitor market readiness indicators and track progress across workstreams to help identify risks, gaps, or dependencies.

•Execute communication campaigns and ensure timely dissemination of information to relevant stakeholders.

•Collaborate with country change teams to collect data, consolidate feedback, and support local change execution.

•Assist in hyper-care activities post‑go‑live by tracking user feedback, adoption blockers, and training needs.

•Maintain change dashboards, reporting templates, and program documentation with consistent quality and accuracy.

•Work closely with PMs, Product Owners, and functional teams to ensure alignment between change, communication, and training activities.

 

Required Skills & Experience

•Experience supporting change management, communication, training, or transformation projects.

•Basic understanding of digital or CRM transformations and user adoption principles.

 

Good to Have

•Exposure to large-scale technology transformation programs or enterprise CRM rollouts.

Foundational change management certification (e.g., Prosci, ACMP) or training

 

Skills Desired

Agility (Inactive), Analytical Thinking, Brand Awareness, Business Analytics, Cross-Functional Collaboration, Digital Marketing, Marketing Strategies, Media Campaigns, Project Management, Project Planning, Sales, Stakeholder Engagement, Stakeholder Management, Waterfall Model