The National Training Manager (NTM) will support the Complete Pro CSS organization in the design and delivery of training solutions. A NTM ensures both Training & Development and Franchise Strategy are effectively represented in all training programs and solutions. This role is accountable to quickly build relationships with key stakeholders and manage multiple stakeholders at various levels. The role requires a high level of performance coaching, strategy alignment/execution, and application of training fundamentals to enhance performance learning of participants.

Core Job Responsibilities:

• Designs, develops, and delivers compliant learning solutions that increases effectiveness and credibility of participants
• Build trust and credibility with key stakeholders through regular interaction, evidenced by feedback and proven working partnerships

• Leverages existing Learning & Development core platforms and content within the Franchise training to limit duplicative efforts
• Demonstrates direct and open communication to key stakeholders resulting in positive relationships and mutual alignment
• Provides candid and specific verbal & written feedback to training participants resulting in their awareness of strengths and weaknesses including a plan for improved performance  
• Recognizes the skill level of training participants and adjusts coaching and training techniques to meet the needs of individuals
• Develops Guest Trainers and/or Regional Field Trainers by providing them a meaningful role during foundational training and ongoing learning
• Demonstrates and applies knowledge of all stakeholder businesses, strategies and priorities and integrates training activities into franchise team business plans
• Leads cross-functional initiatives and may be responsible for additional special projects within training organization

• Assists with the on-boarding, development, and mentorship of other NFTs and “leads through teamwork” cultivating and maintaining positive peer-to-peer relationships
• Executes with little guidance and/or direction from senior leadership

Key stakeholders:

• Learning and Development Leadership
• Therapeutic Business Unit Leadership
• Franchise Marketing Leadership
• AbbVie Patient Services Leadership