Milford

Posted a month ago

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Job Description

Approve customer credit limits outside of TCS remit.
Proactively contact customers via phone, email, and other channels to follow up on outstanding invoices
Collaborate with Sales, Customer Service, and Legal teams to resolve billing disputes and improve customer experience.
Assist BPO in resolving complex customer/vendor queries.
Assist the GPE in overseeing the BPO service delivery for the centralized finance services: collections, customer/vendor queries, customer credit limits. Review weekly/monthly SLAs and metrics.
Ensure accurate and timely month-end close activities, including AR, AP or Bad debt reconciliations and reporting.
Serve as escalation point for urgent site PTP problems such as vendor blocks or urgent wires.
Lead or assist on continuous improvement initiatives for processes related to BPO services
Maintain and improve internal controls and compliance with company policies and external regulations

Skills & Technologies

Data Analysis Statistical Software Regulatory Knowledge Compliance Internal Controls Process Improvement Reconciliation Reporting Customer Service Vendor Management

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Salary Information

Salary: $95000-130000

🤖 This salary estimate is calculated by AI based on the job title, location, company, and market data. Use this as a guide for salary expectations or negotiations. The actual salary may vary based on your experience, qualifications, and company policies.

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