Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a
public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a
Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
The Role
Veeva Vault CRM Align is a field planning application for roster management, territory management, engagement planning, and integrated field feedback, and it provides future alignment and engagement plans into our agentic CRM. We are looking for a strong consultant who can serve as a trusted advisor and expert for our customers on the product.
This role requires a blend of product expertise, consulting acumen, and a passion for customer success.
This is a remote, full-time, permanent role supporting multiple customers in a shared, dedicated capacity. This is a customer-facing role focused on driving long-term customer success.
What You'll Do
Lead customers through the process of requirements gathering to align with best practices and drive toward solutions
Take complex client and solution concepts and articulate them to audiences of varying perception levels to provide application expertise and knowledge
Develop and leverage expertise in our Vault platform
Plan, manage, and perform application build, test, and deployment activities
Identify and monitor interdependencies between various program or customer workstreams
Plan and establish after-go-live activities, including ongoing support and application changes to align with full capabilities
Serve as a “Trusted Advisor” to client stakeholders, providing proactive recommendations on system optimization
Stay on the cutting edge of product releases, advising clients on how new features will interact with their product footprint
Requirements
3+ years of experience leading customers in software services, with the ability to manage multiple customers
Ability to take complex client and vendor concepts and articulate them to audiences of varying perception levels
Strong presentation and solution design skills
Ability to work autonomously in a remote capacity, managing multiple client workstreams simultaneously
Hands-on experience with data management and/or process analysis (MS Excel, MS Access, and/or SQL)
Qualified candidates must be legally authorized to be employed in the United States. Veeva Systems does not anticipate providing sponsorship for employment visa status (e.g., H-1B or TN status) for this position.
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Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at
talent_accommodations@veeva.com.
