Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a
public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a
Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
The Role
Ostro, a business within Veeva, is the premier brand engagement platform for the life sciences industry. We are looking for a Client Services expert to own key client relationships and drive innovative strategies that maximize ROI. In this role, you will champion our clients' commercial goals internally, collaborate across teams, and help shape the future of healthcare engagement.
What You'll Do
Serve as the strategic advisor for a portfolio of enterprise pharmaceutical clients
Build executive relationships that drive client satisfaction, retention, renewals, and growth
Develop client strategies that maximize platform adoption and commercial outcomes
Translate analytics and campaign performance into actionable business recommendations
Partner cross-functionally to deliver exceptional client experiences and flawless execution
Champion customer needs internally and influence the Ostro product roadmap
Identify and lead opportunities for account expansion while managing complex projects, budgets, and timelines
Requirements
7+ years of digital marketing strategy, client services, or account management experience within a pharmaceutical, healthcare, or life sciences agency
Proven success managing enterprise client relationships and growing strategic accounts
Deep understanding of omnichannel digital marketing, including web, social, and digital engagement
Expertise partnering with Medical, Legal, and Regulatory (MLR) review processes and FDA promotional guidelines
Experience supporting pharmaceutical product launches and promotional communications, including Veeva Vault PromoMats submissions
Strong analytical skills with the ability to translate performance data into strategic recommendations
Experience partnering with cross-functional teams to deliver complex client programs
Excellent communication, presentation, and stakeholder management skills
Willingness to travel to client sites approximately once per quarter or as needed
#LI-Remote
#LI-Principal
Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at
talent_accommodations@veeva.com.
