- Provides first-level support for Procurement and Coupa inquiries by monitoring and responding to support tickets in a timely manner.
- Assists employees with purchase requisitions, purchase orders, receipts, and general procurement system questions while ensuring purchasing policies and procedures are followed.
- Supports the maintenance of Purchase Orders by reviewing open orders, updating records, resolving outstanding receipts, monitoring remaining balances, and assisting with the timely closure of completed purchase orders.
- Supports supplier onboarding by collecting required documentation, validating supplier information, and maintaining supplier profiles within procurement systems.
- Responds to supplier inquiries regarding registration, purchase orders, invoicing, payment processes, and navigation of the Coupa Supplier Portal.
- Works with Accounts Payable to assist in resolving invoice matching issues and other procurement-related exceptions.
- Maintains supplier records, procurement catalogs, negotiated pricing, and punchout catalogs to ensure procurement data is accurate and current.
- Performs data validation and quality assurance activities for supplier information, catalog content, and procurement records.
- Generates procurement reports and assists with analyzing purchasing data using Coupa reporting tools and Microsoft Excel.
- Assists with the preparation and maintenance of user guides, standard operating procedures (SOPs), training materials, and other procurement documentation.
- Provides basic end-user training and ongoing support for Procurement and Coupa processes.
- Identifies opportunities to improve procurement processes, enhance data quality, and reduce manual administrative work.
- Collaborates with Procurement, Finance, Accounts Payable, IT, Legal, and business stakeholders to support day-to-day procurement operations.
- Performs other duties as assigned.
What You'll Bring
- Bachelor's degree or diploma in Business, Supply Chain Management, Procurement, Finance, or a related discipline, or an equivalent combination of education and experience.
- Minimum 1–2 years of related experience in procurement, purchasing, supply chain, finance operations, or an administrative support role.
- Basic knowledge of procurement principles, purchasing policies, procedures, and best practices.
- Strong attention to detail with the ability to maintain accurate procurement records and ensure data integrity.
- Proven interpersonal skills with the ability to work collaboratively as a member of cross-functional team. Ability to establish and maintain effective working relationships.
- Good organizational skills and the ability to work effectively in a high paced, fast changing environment. Results-oriented.
- Strong customer service skills with a proactive, problem solving approach.
- Ability to learn and support procurement technologies and business processes.
- Experience using procurement or ERP systems (such as Coupa, SAP Ariba, SAP, Oracle, or Workday) is considered an asset.
- Proficiency with Microsoft Office, particularly Excel, Word, and Outlook.
- Demonstrates initiative, adaptability, and a continuous improvement mindset.
Total Rewards
We offer a comprehensive total rewards package, which includes competitive salaries, generous benefits, an outstanding work environment, and excellent opportunities for professional growth. We regularly benchmark our compensation against leading biotechnology companies in our geographies.
The base salary range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position in the location for which the job is posted and does not include bonus, equity, or benefits. Within the range, individual pay is determined by a variety of factors and the salary offered may vary depending on the successful candidate’s location and qualifications (including, but not limited to, job-related knowledge, education, training, skills, and experience).
This role is not eligible for relocation or immigration support.
All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin or disability.
NOTE TO AGENCIES: Zymeworks values our relationships with our recruiting partners. We only accept resumes from those partners who have been contracted with us. Zymeworks is not responsible for any fees related to resumes that are unsolicited or are received without contract.
