Job Description Summary

#LI-Hybrid

Support sales/marketing coordination by partnering with customers and internal teams to ensure orders, customer queries and related administration are managed accurately and on time, in line with required controls and policies.

 

Job Description

Major Accountabilities

• Manage activities using relevant systems, ensuring accurate and timely processing.
• Monitor shared inboxes and respond promptly and accurately to customer queries
• Act as a liaison and trusted advisor across internal departments to resolve issues and coordinate actions.
• Report technical complaints, adverse events, and special case scenarios related to products within 24 hours of receipt, following required procedures.
• Coordinate marketing activities (where applicable) in line with policy.

Key Interfaces / Stakeholders

• Customers and external partners
• Commercial teams (sales/marketing) for coordination of requests and reporting
• Finance
• Quality/Safety teams (complaints, adverse events, special cases).
• TA Head (priorities, escalations, and continuous improvement).

Key Performance Indicators (KPI’s)

• Full compliance with required standards and policies (including NFCM controls).

• Consistent adherence to deadlines and service levels.
• Process performance
• End-users trained in line with the agreed training plan (where applicable).

Work Experience

• Strong attention to detail and accuracy in documentation.

• Customer service mindset with clear written and verbal communication.
• Ability to manage shared inboxes, prioritise workload, and meet deadlines.
• Confident stakeholder management; able to coordinate across functions and escalate appropriately.
• Comfortable working with order management systems, AI tools and Microsoft Office tools (e.g., Excel) for reporting.
• Good understanding of compliance-controlled processes and the importance of timely reporting.

 

Skills Desired

Administrative Assistance, Adobe InDesign, Advertising Campaigns, Business Networking, Communication Skills, Curious Mindset, Customer Retention, Digital Marketing, Email Marketing, Marketing Collateral, Marketing Communications, Marketing Plans, Mobile Marketing, Press Releases, Social Media, Sop (Standard Operating Procedure), Trade Shows