As Sales Head, Immunology, you will:

• Lead, inspire and develop the Immunology field organization, fostering a culture of high performance, accountability, inclusion and continuous learning.
• Build organizational capability through coaching, talent development, succession planning, employee engagement and retention initiatives.
• Translate franchise strategy into actionable field execution plans, ensuring alignment and consistent implementation of business priorities across all regions.
• Drive execution excellence through the leadership of First Line Managers, ensuring achievement of sales, market share and organizational objectives.
• Maximize the performance of established brands while leading successful launch readiness and commercialization activities for new therapies.
• Champion customer-centric engagement strategies by integrating face-to-face, digital and omnichannel approaches that enhance customer value and experience.
• Lead sales force effectiveness initiatives, including CRM excellence, targeting, incentive systems, performance analytics, territory design and execution metrics.
• Optimize resource allocation and budget management to maximize business impact and organizational effectiveness.
• Monitor market dynamics, customer insights, competitive activity and healthcare trends to identify opportunities and strengthen commercial performance.
• Collaborate closely with cross-functional partners across Marketing, Medical, Market Access, Government Affairs, Sales Force Effectiveness and other key functions to deliver franchise objectives.
• Serve as a key member of the Immunology Leadership Team, contributing to strategic business decisions and long-term growth.
• Ensure full compliance with Novartis policies, ethical standards and regulatory requirements, including timely reporting of adverse events, technical complaints and special case scenarios.

Requirements

• Bachelor’s or advanced degree in relevant areas is required.
• At least 4 years’ experience in direct leadership & people management: Sales management experience with a track record of change management, recruitment and talent development.
• Customer-centric leadership: demonstrated experience in leading customer engagement strategy, creating joint value, and implementing commercial rigor.
• Proven record of driving critical commercial outcomes grounded in a deep understanding of customer needs (patients, HCPs, healthcare partners, government & healthcare ecosystem).
• Experience in strategic office-based positions (Marketing, Market Access, Excellence&Execution, Solutions).
• Performance management: track record of delivering performance targets and budget management successfully across cross-functional teams.
• Fluency in both Spanish and English languages.