Identify and prioritize high-potential healthcare professionals and stakeholders who influence attitudes and beliefs within key accounts, using data insights to support competitive sales growth. 

Lead value-based, in-person and virtual conversations to understand customer challenges, decision drivers, pain points and opportunities. 

Personalize and orchestrate engagement jorneys for target healthcare professionals by reflecting customer preferences and using relevant content across multiple channels. 

Deliver memorable, customer-centric experiences that go beyond clinical differentiation by listening to customer needs and understanding the healthcare environment. 

Build effective relationships with opinion leaders and leading medical influencers across the territory, challenging current behaviors to improve the patient journey and support the right patient at the right time. 

Use available data sources to create, dynamically prioritize and adjust territory, account and customer interaction plans. 

Collaborate compliantly with cross-functional partners to design and implement solutions that address unmet customer and patient needs. 

Act with integrity, honesty and transparency in all interactions, speak up when concerns arise, and consistently uphold the Novartis Code of Ethics, Values and Behaviors.