At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Reporting to Technical Services Lead

The Opportunity:

• Maintaining a positive, empathetic and professional attitude toward customers at all times.

• Responding promptly to customer inquiries and complaints

• Communicating with customers through various channels.

• Acknowledging and resolving customer complaints.

• Understand technical information/specification and principles of product to be able to handle customer inquiries and complaints.

• Monitor reagent and consumable inventory to ensure continuous running of analyzers.

• Keeping records of customer interactions, visits, transactions, comments, inquiries and complaints.

• Communicating and coordinating with other departments to provide solutions and maintain maximum customer engagement and loyalty.

• Analyze menu gaps and propose solutions to customers.

• Ensure customer satisfaction and provide professional customer support.

• Perform operator and applications training for customers and internal staffs

• Develop, prepare and maintain training materials.

• Liaise and align with GCS and CIR to manage technical issues and training.

Who you are

• You should hold a Bachelor or master Degree in Health/Science disciplines

• Multi-national companies experience in the similar capacity level

• Preferably, at least 2 years’ experience in Clinical Laboratory.

• Preferable with teaching experience

• Marketing and business development experience will be a plus

• In-depth product knowledge

• Use of Personal Computer

• Effective Communication skill

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.