The Clinical Development Operations (CDO) Senior Business System Consultant will proactively seek out strategic business opportunities with high-level function leaders from the Clinical Development Operations business areas.  Provides advice, assistance and leadership in any area associated with the planning, procurement, provision, delivery, management, maintenance, and effective business use of information systems in the business context for targeted business areas.  Analyzes business processes; elicits, analyzes, and documents business requirements and user stories; identifies alternative solutions, assesses feasibility, and makes recommendations typically seeking to exploit and leverage new or existing technology components. Translates business requirements into functional requirements / user stories; performs data and process modeling; manages change; and leads, coordinates / performs testing, verification, and validation of requirements.

Responsibilities: 

• Works with business clients to understand specific business drivers, processes, and across multiple business units; identifies and communicates resulting needs and opportunities for business process improvement that can be enabled via technology; investigates and understands capabilities of existing systems and technologies already in use across the business area and interconnectivity to other business areas or systems within AbbVie. 

• Identifies information required to support the business strategy and leads the development of appropriate information management strategies, developing them as an integrated part of the business strategy.  Identifies, proposes, initiates, and leads significant improvement programs across multiple business areas establishing requirements for the implementation of significant changes in business functions and processes, organizational roles and responsibilities and scope or nature of technology. 

• Responsible for compliance with applicable Corporate and Divisional Policies and procedures. Identifies current and emerging business needs and evaluates alternative technology solutions using standard information systems methodologies and best practices. 

• Proactively seeks out strategic business opportunities for the application of new or existing technology capabilities (across multiple business areas) with high-level business unit executives providing key opinion-leading clients with comprehensive strategic analyses and insights to help them discover strategic uses of technology products and services. 

• Develops, leads, or reviews the creation of information systems strategy to support the strategic requirements of multiple business areas. Identifies the business benefits of alternative strategies. Ensures compliance between business strategies and technology directions.  May prepare testing plans to confirm that requirements and system design are accurate and complete. 

• Conduct training. Make recommendations to process stakeholders regarding the correct approach to achieving process improvement objectives. These may include business process outsourcing, application development or adopting business process management (BPM) practices. 

• Develops business relationships and integrates activities with other BTOs to ensure successful implementation and support of project efforts. Manage relationships between clients involved and BTOs to ensure effective communication between the groups is occurring. 

• Brokers services within BTS on behalf of customers; coordinates portfolio of solutions and identifies interdependencies. Allies with other BTOs to remain current on project status and inform customer management of progress; conversely, keeps BTS managers aware of user issues and resolves conflicts.  Identifies the impact of any relevant statutory, internal, or external regulations on the organization's use of information. 

• Establishes and maintains productive relationships with all levels in BTS and with external partners. Acts as a liaison and business process expert to BTOs to assure successful implementation. Serves as a source of information to the service organizations on the business drivers, processes and organization structure and dynamics of multiple business areas. 

• Has defined authority and responsibility for a significant area of work, including technical, financial, and quality aspects. Establishes organizational objectives and delegates assignments. Accountable for actions and decisions taken by self and subordinates. Accountable for the accuracy of the fit of the proposed business process improvements and the technical solution to the business needs and the information upon which the business justification and prioritization decisions are made.