This role is responsible for driving value realization of the Microsoft 365 platform globally. The Senior Product Specialist partners closely with engineering to define standards, lead adoption, and manage end-user relationships. As the face of the Collaboration Engineering team, this position champions the user experience, leads communication and change management, and develops long-term strategies to mature user capabilities. By streamlining collaboration tools and eliminating redundancies, the role maximizes efficiency and ensures AbbVie achieves the full potential of its Microsoft 365 investment. 

Responsibilities

• Drive value realization of the Microsoft 365 platform across the organization. 
• Act as the face of the M365 product team, delivering clear direction to users on optimal usage of functionality and applications in support of the long-term collaboration platform strategy. 
• Build strong relationships with business units, leadership, and user communities to represent the voice of the user in platform decisions and manage expectations. 
• Partner with engineering to align technical implementations for M365 applications with business usage and requirements. 
• Lead functionality discovery and influence roadmap decisions based on the needs of the business and optimizes highest value realization to AbbVie. 
• Develop and execute strategies to increase end-user usage maturity, as well as identify and promote advanced use cases for M365 tools to maximize ROI. 
• Identify and rationalize overlapping tools to reduce costs and improve efficiency. 
• Develop and execute multi-channel strategies for driving adoption of M365 features and tools and support continuous improvement through feedback loops and usage analytics. 
• Assess functionality and act as the product functionality expert for M365 apps. 
• For deployments, pilots, and evergreen updates, assess functionality, determine impact and create and deliver change, communication, and training plans. 
• Track adoption metrics, user feedback, and business impact to refine product strategy. 
• Provide executive-level reporting on M365 initiatives and performance.