At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Relocation benefits are not available for this job posting.

Position summary: As a Service & Experience Designer within the ABX Core Design Team (Global M&CI Commercial Design, Roche Diagnostics), you will play a pivotal role in shaping how we engage with healthcare systems, C-suites, and decision-makers on large-scale diagnostics deals. ABX (Account-Based Experiences) is a design-led commercial program built on the ambitious idea of designing how we work with customers as intentionally as we design our products.
You will join a small, designer-led, multidisciplinary team that brings together service designers, UX/UI designers, marketers, and sales leaders to design better customer experiences, internal services, and systems for scaling both. This is a hands-on, collaborative role where you will move comfortably between UX/UI, service, and information design to bring the ABX vision to life. You will apply your design skills across a range of contexts, from refining visual designs for executive meetings to mapping backstage workflows and co-designing onboarding experiences with country affiliates.
 

Responsibilities:

Who you are:
You are a curious, adaptable, and collaborative professional who is driven to design things that actually work within complex, science-driven organizations. You are comfortable moving seamlessly between digital and non-digital touchpoints, treating design as both a craft and a strategy.
You don’t need to be an expert in every discipline—visual clarity, a desire to learn across contexts, and a growing interest in facilitation and design strategy matter most. You are a thoughtful partner who is strategic when needed, imaginative when possible, and deeply committed to co-creation and experimentation. If you love switching between a Figma file, a service blueprint, and a conversation about how a global process could work better, this role is made for you.

• 2–4 years of professional experience in UX/UI, service, or information design. 

• A comprehensive portfolio that showcases systems thinking, storytelling, and strong visual sensibility.  

• Proficiency with industry-standard tools such as Figma, Miro, and the Adobe Creative Suite.  

• Strong collaboration and excellent communication skills in English to operate effectively within a global team environment.  

• A proactive desire to grow your skills in facilitation and design strategy.

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.