We are seeking a dynamic, results-oriented Learning & Development professional to join our Patient Support Training Team as Sr. Training Manager. This role partners with business stakeholders to assess needs, identify capability gaps, and lead the end-to-end analysis, design, development, delivery, and evaluation of performance-focused training programs. Applying adult learning principles and innovative, immersive learning approaches, the Sr. Training Manager will build efficient, learner-centric curricula, streamline inconsistent processes, and measure the impact of training on performance and business outcomes, all with minimal guidance from training leadership.

Key Responsibilities

• Business Assessment and Stakeholder Partnership:
  • Partner with Patient Support leaders and cross-functional stakeholders to align training priorities with business goals, building trust and collaboration.
  • Conduct business and needs assessments to identify capability gaps, performance issues, and root causes.
  • Translate business needs into clear learning objectives and defined measures of success.
  • Lead the development of comprehensive training strategies that support the goals of the Patient Support Organization.
• Curriculum Design and Learner Experience:
  • Apply adult learning principles to analyze, design, develop, deliver, and evaluate training programs.
  • Create a customer-centric learner experience that is relevant, practical, and directly connected to how learners do their jobs.
  • Innovate with engaging and immersive learning experiences, such as simulations, scenario-based learning, microlearning, and interactive e-learning.
  • Deliver and oversee instructor-led, virtual, and blended training across the Patient Support organization.
  • Ensure compliance processes are followed, collaborating with Legal/OEC and following MRP guidelines.
• Measurement and Evaluation:
  • Evaluate training efficacy using quantitative and qualitative measures, from learner reaction and knowledge retention to behavior change and business impact.
  • Define KPIs and success metrics, using data and business metrics to measure the impact of training on learner and organizational performance.
  • Apply evaluation insights to refine programs and drive continuous improvement.
• Process Improvement and Project Management:
  • Identify inconsistent or inefficient training processes and implement standardized, streamlined solutions.
  • Prioritize competing tasks and requests based on business impact and urgency.
  • Proactively anticipate challenges and develop strategies to overcome them, ensuring successful program rollouts.