Summary:

The Veeva Configuration Specialist IT role serves as a techno-functional expert for Vaxcyte’s current and future Veeva applications and related technologies. Working closely with business and managed services partners, this role is responsible for implementing, managing, and maintaining Quality, Regulatory and Clinical Veeva Vault system configurations and other GxP and Non GxP enterprise applications. While technical in nature, this role drives business value by blending technology expertise with business process know-how. This is a hands-on role that reports to the Associate Director of Enterprise IT Systems at Vaxcyte’s San Carlos, California headquarters.

Essential Functions:

• Lead requirements gathering, impact assessments, analysis, design, and configuration activities.
• Customize and configure Veeva Vault applications to meet business requirements.
• Provide Veeva admin and operational support for issues impacting end-users, system unavailability, data integrity, and manage user account provisioning.
• Help develop and document business process flows.
• Create and maintain system-specific IT documentation such as configuration forms, business processes, operating procedures, templates and design standards.
• Establish and maintain close working relationships with cross functional business partners.
• Collaborate with stakeholders to understand current business processes and identify areas for improvement and optimization.
• Work with other IT teams to ensure seamless integration with other systems.
• Provide project management support for enhancement efforts.
• Follow GxP change management processes for system configuration changes and platform upgrades.
• Support periodic reviews and related compliance activities.
• Coordinate with managed services, business partners and assurance teams to implement planned releases and functional change requests.

Requirements: 

• Bachelor’s degree in computer science, information systems, or related field. Minimum 3 years of hands-on configuration experience with any Veeva Vault Platform systems and minimum 7 years of total IT Systems experience. Other combinations of education and/or experience may be considered.
• Strong understanding of Veeva application suites including Quality (QualityDocs, QMS, Vault Training), RIM and Clinical eTMF.
• Experience with validated GxP environments including implementation, documentation and change management is a must.
• Extensive experience as a business systems analyst for Enterprise IT systems.
• Veeva system administration certification is a plus.
• As is/to be process mapping and analysis.
• Solid problem-solving skills and ability to troubleshoot issues including root cause analysis.
• Excellent verbal and written communication skills, with the ability to effectively communicate complex technical concepts to non-technical stakeholders.
• Technical writing skills for updating SOPs, WIs, Knowledgebase articles and documenting business processes.