What You Will Achieve

As a Supply Operations Quality Officer, you will play a critical role in ensuring that Pfizer products are managed, stored, distributed, and controlled in compliance with applicable GMP, GDP, Pfizer Quality Standards, and local regulatory requirements. You will help maintain a robust Quality Management System while protecting patients and customers from product quality risks.

In this role, you will:

• Ensure compliance of Distribution Center operations with GMP/GDP requirements, Pfizer Quality Standards, and local Health Authority regulations.
• Manage and support quality systems including deviations, CAPAs, change controls, risk assessments, training, commitment tracking, and inspection readiness.
• Lead investigations of product quality incidents, distribution complaints, temperature excursions, and other quality events.
• Support batch disposition activities, product returns management, quarantine alerts (QANs), and market actions when required.
• Provide quality oversight of third-party logistics providers, contractors, warehouses, and service providers.
• Participate in internal audits, regulatory inspections, and quality reviews, ensuring timely implementation of corrective and preventive actions.
• Maintain and improve local quality procedures, records, and compliance documentation.
• Monitor quality metrics and identify opportunities for continuous improvement across distribution and quality processes.
• Collaborate with Supply Chain, Regulatory Affairs, Commercial Operations, Global Quality, and external partners to ensure uninterrupted supply of quality products to patients.
• Promote a strong culture of quality, compliance, data integrity, and patient focus throughout the organization.

Here Is What You Need (Minimum Requirements)

• Doctor of Pharmacy degree (PharmD or equivalent Pharmacist qualification recognized in Morocco).
• Minimum 4 years of experience within the pharmaceutical industry operating in a GMP and/or GDP regulated environment.
• Practical experience in pharmaceutical quality systems such as deviations, CAPAs, change controls, investigations, risk management, complaints management, or audits.
• Working knowledge of GMP, GDP, and pharmaceutical regulatory requirements.
• Experience working with quality documentation, SOPs, records management, and compliance programs.
• Strong analytical and problem-solving skills with the ability to investigate complex quality issues.
• Demonstrated ability to work cross-functionally and effectively manage multiple priorities.
• Strong written and verbal communication skills in English, French, and Arabic.
• Proficiency in Microsoft Office applications (Excel, PowerPoint, Word).

Bonus Points (Preferred Qualifications)

• Experience as a Responsible Pharmacist, Qualified Person, or Quality Representative in pharmaceutical distribution, manufacturing, or supply chain operations.
• Experience supporting regulatory inspections, customer audits, or corporate quality audits.
• Knowledge of temperature-controlled supply chains and cold-chain product management.
• Experience with electronic Quality Management Systems (eQMS), Veeva Vault, SAP, TrackWise, or similar systems.
• Experience overseeing third-party logistics providers (3PLs) and external service providers.
• Certification or formal training in Quality Risk Management, Root Cause Analysis, Lean, Six Sigma, or Continuous Improvement methodologies.
• Experience managing relabeling, repackaging, market actions, product recalls, or product disposition activities.
• Demonstrated leadership potential, project management experience, and ability to influence stakeholders across multiple functions.
• Passion for quality, patient safety, and continuous improvement.

  
Work Location Assignment: On Premise

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

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Quality Assurance and Control