Purpose:

The Receivables Analyst independently performs timely, accurate, and complete account analysis, claim resolution and collection activity for key accounts. The Receivable Analyst is familiar with credit-related issues and detailed business interests of portfolio of customers.

Responsibilities

•Monitor accounts for potential risk, develop and negotiate payment plans or other solutions on past due accounts including accounts in financial jeopardy. Determine which plans require management approval, escalate appropriately and recommend changes to account credit limits. 

•Identify root causes of complex claims, payment issues, and trends in customer current and past due aging and to propose solutions to management. With limited guidance from Team Leader or Supervisor/Manager, use data to prepare compelling presentations, reports and trend analysis using SAP, Qlikview, Excel and PowerPoint. Present business cases and recommendations to Manager, and customers.  Support building effective relationships and engage in effective communications with our most important customers and with AbbVie sales force management. Failure to achieve results may result in adverse impact on customer relationships or loss of limited cash flow to AbbVie. 

•Requires high degree of communicative ability due to multi-functional challenges, including but not limited to: Contributes to a strong degree in department & selected cross-functional process improvement teams.  Participation in interdepartmental teams with periodic review from Team Leader or Supervisor/Manager.  Customer relationship management (both internal & external) through correspondence by emails, ad hoc phone calls, and meetings. Support inbound overflow as required.  Ability to train new employees & lead AR presentations for other areas requesting AR representation for new employee indoctrinations. 

• Reconciles serialized accounts by researching open invoices and/or deductions to ensure validity. Works with customers providing backup necessary to clear any outstanding debit. Responsible for collection activities requiring the resolution of past due invoices, unearned discounts, disputes & etc. for assigned set of customers. Driving short-term and long-term cash flow, limiting Risk & Bad debt expense and driving down DSO. 

•Provide coherent recommendations to management when issues warrant escalation.  Independently manage divisional and corporate accounting, budget, and reporting requirements. Establish and lead intra-department process improvement teams.  Operates independently within own scope of responsibility under general supervision. 

•Manages multiple priorities with limited guidance from Supervisor/Manager. Adhere to department policies and procedures.  Recommend changes to existing policies where observed and gain management support to update or change where necessary. 

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•Participates in or leads departmental projects.  Responsible for maintaining proper documentation and completing project tasks within time and budget constraints.  Develops recommendations for a variety of problems of moderate scope and complexity for review by manager.  

•Effectively utilize and maintain AbbVie information systems as needed in the analysis and resolution of customer issues (including SAP, Qlikview, Microsoft Office and various other credit and collections systems). 

•The Receivable Analyst will carry more challenging groups of customers and/or have other specialized duties compared to a Specialist II. They require a larger knowledge base of collection activities and proven results within the AbbVie behavioral competencies.