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Job Function:

Customer Management

Job Sub Function:

Customer Service Operations

Job Category:

Professional

All Job Posting Locations:

Prague, Czechia

Job Description:

We are searching for the best talent for the role of Customer Service Specialist - Fixed Term.

Position:   Customer Service Specialist (EDI/Order Management)

Reporting to: MedTech CS Supervisor

Location: Prague

Type: Fixed Term

Overall purpose of the role

We are looking for a Customer Service Specialist (EDI/Master Data/Order Management) whose main task would be to ensure great customer service experience in Medical Devices countries in the EMEA region. The CS Specialist, EDI has the following responsibilities:

• Analyzes, manages and develops a set of dematerialized data flows characterized by 3 distinct channels: GHX, Hospitalis and the JJCC portal.
• Is responsible for analyzing and correcting order anomalies so that they can be integrated and processed in the J&J ERP, within the agreed deadlines.
• Ensure that the product/customer information provided to the various service providers (GHX, Hospitalis) is updated to allow optimal integration of orders.
• Promoting the portal: J&J Customer Connect Portal to health professionals, face to face in order to increase the number of customers and connections to the tool.
• Provide advice, support and customer support.
• On this job, you will be able to learn, shape, and impact. We are hiring for potential, and we develop for future career development in many areas within JnJ.

The responsibilities & the impact YOU will have:

• Guarantees good dispatch of orders arriving throughout the day to GHX to guarantee delivery on D+1 :
• Ensures that orders are sent to GHX regularly (checks every 20 orders)
• Ensures that all orders arriving before 5:30 p.m. are sent to GHX Analyzes and corrects order anomalies throughout the day so that they are processed on time by the warehouse
• Corrections of D anomalies/Corrections of H anomalies
• Reports to employees and managers the types of recurring anomalies for the same client to allow corrective actions

Essential skills

• Fluent English essential
• French or other EU language will be a plus
• Experience in the Customer Service and EDI systems or in a related area
• Bachelors degree or equivalent preferred
• Excel experience preferred
• Systems experience: Case Management systems (Salesforce.com preferred), Enterprise systems (ERP systema - JD Edwards preferred)
• Ability to summarize and analyse data
• 1-2 years business experience
• Attention to detail and problem-solving skills, eagerness to deal with case resolution
• Ability to work independently, but also as a part of a team

 

 

Required Skills:

 

 

Preferred Skills:

  

 

The anticipated base pay range for this position is:

Kč452.000,00 - Kč727.950,00

 

 

Benefits:

In addition to base pay, we offer the following benefits*: an annual bonus with set target (% of pay) depending on pay grade / location, where the actual amount is based on the employees’ and companies’ performance of the previous calendar year, or sales commissions. Moreover, we offer vacation days, parental leave for a minimum of 12 weeks, bereavement leave, caregiver leave, volunteer leave, well-being reimbursement, programs for financial, physical and mental health. We also offer service anniversary and recognition awards, and subject to the terms of their respective plans, employees - and in some location’s eligible dependents - can participate in several insurance plans. For more information, visit Employee benefits | Supporting well-being & career growth | Johnson & Johnson Careers.

 

*This is for informative purposes only. Amounts and actual benefits may vary by location and are subject to change.