Director II, Clinical Field Excellence steers the strategic direction and elevates the performance of Clinical Site Management (CSM)’s clinical field activities globally, driving continuous innovation and improvement, ensuring that AbbVie remains at the forefront of the industry. This individual will foster a culture of excellence in the field, ensuring that the organization’s clinical field operations are aligned with best practices and industry standards. 

This position reports to the Senior Director, Head of Clinical Field Excellence and Site Centricity.

This role will collaborate with key cross-functional stakeholders including but not limited to the CSM Leadership Team, Medical Affairs globally, Business Insights/Study Feasibility/Patient Recruitment, Global, Area & Country CSM teams, and CDO stakeholders to achieve and drive the vision.

Responsibilities

Leadership and Vision:

• Lead and inspire the Clinical Field Excellence team (direct reports) as well as influence global field teams, fostering a culture of innovation and continuous improvement to achieve industry-leading standards and results.
• Establish and articulate a strategic vision for the Clinical Field organization, enabling it to become an industry leader.

Strategic Development:

• Develop and implement high-impact strategies to enhance the performance, productivity and impact of field-based CSM teams globally.
• Drive the creation and standardization of field clinical interaction planning and engagement (bi-directional between global, Area, country, site), ensuring consistency and effectiveness across all therapeutic and global activities.

Field Excellence Innovation and Initiatives:

• Champion innovation and continuous learning within the Field Clinical organization, embracing new ideas and fostering an environment open to suggestions and improvements
• Establish and optimize standards, processes, tools, and resources to maximize Field Clinical Excellence, improving trial end-to-end activities (e.g. site identification, recruitment, and enrollment) in AbbVie studies.
• Collaborate with Field Development and Area CSM on training strategy and delivery.

Compliance and Quality:

• Maintain a comprehensive understanding of regulatory, quality, and compliance standards, ensuring AbbVie's Field Clinical operations align with evolving requirements and industry guidelines.
• Ensure the Field Clinical operating model and standards remain compliant and ahead of industry trends.

Insights and Metrics:

• Continuously evolve Field Clinical Insights capabilities, ensuring the delivery of high-quality and impactful insights to inform strategic decisions.
• Design and monitor key performance indicators (KPIs) to quantify and communicate the performance and impact of the Field Clinical operations.

Cross-functional Collaboration:

• Partner with cross-functional stakeholders (Clinical Study Leadership, CSM global/Area/Country team, Medical Affairs, Legal, OEC) to align global Field Clinical activities with corporate standards and goals.
• Lead global cross-functional teams to identify and realize synergistic opportunities, ensuring integrated field clinical operations that align with broader AbbVie business objectives.

AI, Systems and Reporting:

• Drives AI innovation and adoption for CSM, incorporating solutions in support of pipeline acceleration, quality and team productivity.
• Define and implement global business and reporting requirements for Field Clinical systems, ensuring they meet compliance and regulatory standards while simplifying global engagement planning and execution.

People Leadership and Elevating the Bar on Performance:

• Attracts, retains and develops Clinical Field Excellent team to business objectives and become the next generation of talent.  
• For the direct team, coaches and develops, clearly establishes and communicates goals, uses objective means to monitor progress towards those goals, offers clear, direct, and timely feedback, and provides training, direction, and support while fostering a team atmosphere. 
• Maintain a Field Clinical training curriculum based on needs assessment, enhancing communication, business acumen, and other critical skills.

Professionalism and Integrity:

• Upholds organizational values and demonstrates sound business ethics, works with integrity and ethics in all situations, and always treats others with respect and consideration.  Takes responsibility for actions, reacts well under pressure, follows through on commitments, and demonstrates consistency between words and actions.