The Manager Material Review, Marketing Operations facilitates the management of Advertising & Promotional materials as they pertain to the U.S. Commercial MRP (Material Review Process).  

The Manager Material Review, Marketing Operations ensures:  

• Facilitation of cross-functional team (Medical, Regulatory, Commercial, Legal, Compliance, others) review and approval of:  
• Advertising materials 
• Promotional materials 
• Sales Training materials  
• Promotional Labeling materials  
• Leads management of cross functional team members and advertising agencies 
• Open communication of material status with cross-functional team members and advertising agencies 
• Tactical support and project timeline oversight of materials through MRP  
• Lead consultant and trainer on the MRP, supporting to all team members responsible for uploading and approving materials 
• Timely review of all promotional, non-promotional materials through U.S. Commercial, Medical reviewers, Regulatory reviewers, and other key stakeholders  

Additionally, provides key leadership for: 

• Management and development a staff of project managers 
• Solutions and contingency plans to facilitate business success 
• Holds self and team accountable for results 
• Serves as a mentor and coaches others on the MRP  
• Proactively provides consulting, expertise and MRP process training to cross-functional team members 
• Evaluates and updates processes to adapt to a changing environment and to optimize efficiencies 
• Coordinating logistics to ensure timely production, fulfillment and shipment of materials 
• Provides Leadership for innovative solutions to project hurdles 
• Develops a strong knowledge of customers’ goals and priorities, partners to support those objectives 

Process Management: 

• Leads the review process for promotional and non-promotional materials that are routed through the MRP 
• Perform “Final Sign-off” on material submissions uploaded into Veeva 
• Validate that the metadata / review tier aligns with the submitted materials  
• Determine if legal/compliance is required 
• Determine if Editorial Quality Check is required 
• If additional reviewers are not aligned with the selected review tier, tag additional reviewers and update review tier as necessary 
• Ensure sources files are uploaded into the Veeva for production vendors 
• Validate all back-end approvals prior to routing material to Regulatory Affairs for Office of Prescription Drug Promotion (OPDP) submission  
• Oversee release of approved material for distribution  
• When material withdrawal is required, inform inventory vendors 
• Initiate production of updated package inserts 
• Identify promotional material that needs inventory updates and Initiate inventory update process 
• Proactively looks for and leads ways to improve agility by streamlining and simplifying internal processes and drives implementation of process changes 
• Strong understanding of Agency and Printer process. Offering guidance and leadership to commercial team members and agencies as it relates to printing processes 

Cross-functional team meetings:

• Project manages a team of 10 to 20 cross-functional team members 
• Schedule, manage and facilitate formal concept review requests, schedules live review meetings to resolve and discuss reviewer comments (i.e., Tier 1 reviews, Formal Concept Reviews) 
• Creates and communicates weekly review team meeting agendas  
• Prioritize and schedule any additional live meeting requests (e.g., exceptions, revise & resubmits) as needed  
• Schedule and facilitate weekly live prioritization meetings with business owners  
• Review dashboard within Veeva to understand upcoming volume of materials being planned for submission  
• Act as a neutral facilitator in project discussions, summarizes team agreements and maintains required documentation of discussion outcomes.  
• Leads discussion on projects that didn’t go well to identify learnings and improvement opportunities 
• Leads team discussion on metrics; evaluates and provides opportunities for improved agility  
• Maintain a positive, energetic, and engaged attitude and approach to work under times of stress 
• Demonstrates strong good understanding of the brand(s) supported 

Communication:

• Attend brand and tactical planning meetings to understand upcoming workload  
• Send material status notifications through MRP 
• Work closely with Compliance to address identified issues, as needed.  
• Notify Fulfillment Center, Business Owner or Interactive Agency of material status  
• Develop, maintain, and track process metrics, communicating results to all stakeholders.  
• Provide regular updates to relevant stakeholders on the health of the advertising and promotional review and approval process.  
• When an existing piece is updated / changed, run report to identify in-market materials that are impacted and need to be updated / expired – alert Business Owners 
• Consistently communicates timely and accurate information and project progress to project owners 
• Identifies project bottlenecks and brings cross-functional team members together to resolve issues 
• Leads the development of solutions and contingency plans to facilitate business success 
• Develops best practices/lessons learned and shares with the business to enhance team success 
• Proactively leads ongoing communication with project owners / vendors to ensure that project timelines are aligned with business needs and expectations 

Key Skills: 

• Advanced project management skills, highly proficient at balancing competing priorities 
• Ability to forecast, prioritize, multitask, and manage multiple jobs in a fast-paced, rapidly changing environment 
• Capable of making informed, data-driven decisions under tight deadlines 
• Advanced understanding of data analytics, and measurement 
• Strong interpersonal skills with the ability to collaborate well with others  
• Ability to quickly learn, adapt to, and comply with business needs, policies, and guidelines  
• Experienced in risk mitigation, issue resolution, and seeing the big picture 
• Demonstrated leadership for identifying, applying, and socializing lessons learned