The Manager, Crisis Management & Business Continuity is responsible for supporting the development, implementation and maintenance initiatives within the Enterprise-wide Crisis Management and Business Continuity programs that strengthen organizational resilience and enable effective preparedness, response, and recovery from disruptive events. This role partners cross-functionally to ensure crisis management and business continuity plans, governance, training, and response processes are aligned to business priorities, operational requirements, and risk considerations.

This position requires strong leadership, strategic thinking, and the ability to manage multiple priorities in a fast-paced environment. The Manager will work closely with internal stakeholders to support readiness, coordinate response efforts, identify improvement opportunities, and drive continuous enhancement of resilience capabilities.

Responsibilities

• Support the development, implementation, maintenance, and continuous improvement of crisis management and business continuity strategies, standards, procedures, and governance frameworks.
• Lead and maintain business continuity and crisis management planning for assigned regional or functional areas, including supporting documentation and  subject matter expertise.
• Coordinate crisis response and continuity activities, incident escalation and recovery efforts with key stakeholders.
• Identify key dependencies, critical processes, and resilience requirements to strengthen enterprise preparedness.
• Monitor evolving internal and external risks, regulatory expectations, and industry practices by leveraging AI tools to identify trends, synthesize information and support program relevance and compliance.

• Partner with business leaders and cross-functional stakeholders to assess operational risk, continuity needs, and recovery priorities.
• Build and maintain strong working relationships with internal teams and, where applicable, external partners or service providers.
• Support executive-level communication and reporting by preparing status updates, action plans, risk summaries, and lessons learned for diverse audiences.

• Design and lead tabletop exercises, simulations, training sessions, and awareness programs; evaluate outcomes and drive corrective actions and continuous improvement.

• Provide recommendations to leadership on crisis readiness, business continuity maturity, and operational resilience; support special projects and maintain professionalism and discretion in sensitive situations.