The Patient Services Strategy Franchise Director, Immunology Dermatology plays a key role in the development of AbbVie Patient Services patient support strategies across the Immunology Dermatology - RINVOQ portfolio for current and future pipeline products.

This position is ideal for someone who enjoys identifying potential opportunities to create exceptional patient treatment plan experiences. This person will be responsible for directing the strategy for above-brand, franchise programs, partnering with leaders within the Patient Services organization and cross-functional leaders supporting the Business Unit/Therapeutic Area portfolio(s). Additionally, this position will work closely with the Patient Services and Business Unit/Therapeutic Area leadership teams in supporting the annual financial and long-range planning process for franchise patient support programs.

Responsibilities

• Owns all aspects of development and execution of patient support programs and required resources for the Immunology Dermatology - RINVOQ franchise; defines strategy, care model performance and associated KPIs
• Leads integrated Patient Services team in the development of US Patient Services solutions and strategies for Immunology Dermatology - RINVOQ indications.  Serves as the team leader for the integrated Patient Services care model team meetings to deep dive program effectiveness to identify ways to improve the patient experience and achieve better outcomes
• Drives patient support strategy, overseeing AbbVie investment and allocation to create effective patient access to RINVOQ in Dermatology and enable adherence to therapeutic solutions
• Responsible for supporting brand strategic imperatives through designing and optimizing fit-for-purpose patient support ecosystems
• Establish commercial priorities with Integrated Brand Team (IBT) and liaise with executive management and internal business partners to communicate the business impact of patient support programs
• Direct interface between the other Patient Services teams and brand partners ensuring programs meet patient/provider needs
• Promotes accountability for performance across functions, including providing periodic updates to senior leadership on program performance
• Tracks brand needs, economics, strategies, timelines, and priorities while staying abreast of franchise and patient trends
• Responsible for the development and execution of the patient care model and supporting care model resources to ensure optimal patient outcomes and care model performance for assigned franchise
• Accountable for the delivery of patient care model performance, driving cross-functional coordination and resource prioritization across APS to ensure effective care model delivery and support across all brands within the assigned franchise
• Ensure effective financial planning, resourcing, and prioritization of franchise initiatives with fiscal responsibility and strong budgetary protocols.
• Own escalation and decision-making for delivery risks, misalignment, or resourcing conflicts, acting as the accountable leader for franchise performance
• Experience with stakeholder and people management; extensive executive presence