Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a
public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a
Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
The Role
Veeva-Ostro builds the AI-powered engagement platform behind some of pharma's most innovative brand experiences — conversational virtual navigators, personalized content journeys, and omnichannel tools that give patients and HCPs real-time, accurate answers. As a Senior Program Manager on our Implementation/Professional Services team, you'll own the end-to-end quality of every deliverable, from client-facing designs and content matrices through PRC submission to pre-launch QA of the live tool, while developing the processes and leading the team of contractor editors who bring each build to life. It's a chance to bring deep pharma marketing editorial expertise into a fast-moving SaaS/tech environment at the center of how the industry is reinventing patient and HCP engagement.
What You'll Do
Review and QA project deliverables, including tool designs and the content library/matrix, for accuracy, consistency, and compliance before they move into client review
Guide deliverables through client review and PRC submission, ensuring thorough, accurate editorial review at every round
Conduct pre-launch QA testing of the built tool against PRC-approved materials, including content checks and functionality testing
Develop, document, and maintain quality processes, checklists, and best practices for the medical editor team
Manage resourcing across a team of contractor medical editors: assigning, coordinating, and delegating review and QA tasks across active projects
Partner with stakeholders across the Implementation and Customer Success teams including project managers, copywriters, developers, and customer success managers to ensure successful delivery across projects
Requirements
Bachelor's degree in life sciences, English, journalism, communications, or a related field
5+ years of experience in medical/scientific editing, ideally within a life sciences marketing agency, medical communications agency, or pharmaceutical company, with direct experience editing pharma brand marketing or patient/HCP-facing digital content
Proven experience guiding content through Medical, Legal, and Regulatory (MLR) or PRC review and incorporating client and reviewer feedback across multiple submission rounds
Excellent attention to detail, with strong factchecking, proofreading, and reference/citation verification skills
Demonstrated ability to develop and maintain editorial processes and QA procedures
Strong project management skills, with the ability to manage multiple accounts and deadlines in a fast-paced environment
Excellent written and verbal communication skills
#LI-RemoteUS
#LI-MidSenior
Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at
talent_accommodations@veeva.com.
