Purpose: 

The primary focus of this position is to provide support to the Finance Shared Services (FSS) US Credit & Collection (C&C) team for US: Therapeutics, PCYC, R&D, Aesthetics, and Manufacturing sites. AbbVie operates standardized global processes supported by one ERP system (SAP).  Our C&C Mission: We are committed to providing accurate, timely collection and cash application services while managing customer default risk through effective strategy, analysis, negotiations and dispute resolution. 

Finance Shared Services (FSS) is AbbVie's standardized global end-to-end back-office processes that support operations and transactional business activities enabling our company to run. These standardized processes are our Global Operating Model. Many people refer to FSS as "back-office". 

Senior analyst role reporting to the Senior Manager of Credit and Collections, US Accounts Receivable. The area of responsibility is managing collections for a portion of the US net sales of approximately $51B and 427,000 customers.  

Primary Job function: 

The Senior Receivables Analyst manages the US Financial Shared Services (FSS) Accounts Receivable (AR) for a Portfolio of Customers. Responsibilities include but are not limited to the following: Account Review and Analysis, Order Review/Release, Invoice Collections, Customer Claim Review and Reconciliation, Dispute Resolution, Reporting, Liaison with other operational functions (i.e. Pricing, Customer Service, Trade Sales, Customer Master Data, etc.). Functions involve project implementations and continuous improvement initiatives. Also, serve as technical coach for other team members. 

Core Job Responsibilities: 

• Quickly become familiar with FSS AR standard operating procedures and business requirements. 

• Monitor accounts for potential risk, communicate intelligence to the FSS Credit Risk Team. 

• Identify root causes for credit or collection challenges, prepare compelling data presentations and complex trend analysis using tools (e.g., SAP, Sidetrade, Excel, PowerPoint, etc.) and resolve complex payment and/or collection issues. 

• For Customer Orders blocked due to Credit Hold: review account, resolve customer claims/ invoices and/or provide support to Credit Risk Team to review for order release decision. 

• Partner with multiple AbbVie Internal teams/Groups & work directly with customers. 

• Provide financial and analytical support to FSS supported financial partners. 

• Operate independently with moderate supervision and under challenging time constraints. 

• Facilitate interpretation and understanding of data, identify risks and develop recommendations for review by Sr. Management and implement solutions. 

• When appropriate, create Dispute Cases and Debt Forgiveness packets. Ensure all related back-up documentation and commentary is included and approvers have required documentation to review/approve. 

• Demonstrate a high degree of written and verbal communication skills. Support relationships and engage in effective communication with our customers and internal areas such as Sales, Customer Service and Contracts & Pricing. Resolve challenges with minimal guidance & escalations. Provide options to management where issues require escalation. 

• Make process improvement recommendations to management.  

• Meet goals and Key performance metrics. 

• Support and provide technical insights on projects related to processes or tools within the AR department.