PRIMARY FUNCTION/OBJECTIVE:
The principal responsibility is to assure consistent sales achievement in assigned territory by providing quality products & service, to develop technical & selling skills to ensure customers’ needs are met, to identify opportunities for business within territory while maintaining existing business.
 

CORE JOB RESPONSIBILITIES:
Specific Duties

• Provide sales information to National Sales Manager each month to support development of proposed forecast.
• Work with National Sales Manager to develop and execute sales plan once proposed forecast isapproved.
• Implement product sales strategies to ensure sales goals and targets are achieved.
• Utilize selling skills to ensure customer needs are met and territory sales targets achieved through regular customer contact.
• Identify new business opportunities and gain new or expanded business within territory while maintaining existing business.
• Develop and communicate: daily, weekly & monthly plans and results; cycle goals, sales targets and results to Sales and Marketing Management.
• Communicate market intelligence to Sales and Marketing Management.
• Attend marketing activities, conferences, health talks, exhibitions, booth and trade displays as required.
• Conduct video showings/slide presentations/in-service/trials/market research and advocate speaker meetings with customer base, as required.
• Ensure all activities in territory are executed with professionalism and comply with AbbVie standards and Code of Conduct.
• Develop and maintain territory and customer records.
• Attend regular departmental meetings with manager to build in continuous feedback mechanisms.

Professional Competencies
▪ Professional Knowledge

• Understand and adopt product, disease and market knowledge to fulfill customer needs
• Understand product positioning and competitiveness, communicate to customer with effects
• Read and analyze the market, competitor information and potentials
• Fair understanding to territory and healthcare system
• Able to sell by utilizing product portfolio and marketing promotions
• Be a professional problem solver

▪ Professional Skills

• In Detailing, manage to deliver convincing product knowledge and promotion message by valid customer segmentation
• Able to handle key issues; interact with customer with effective selling skills for mutual solutions
• Adopt Challenger skills to change customer opinions and handle conflicts
• Proactively seeking feedback and react with actions respectively to deliver results

▪ Customer Management

• Customer Satisfaction
• Build long-term positive customer relationship, adjust methodology according to segmentation
• Manage key stakeholders and opinion leaders with proficient communication skills
• Build efficient information network, foresee opportunities and manage customer status

▪ SFE & Action Plan

• Plan, execute 90-Day territory management plan with flexibility
• Manage territory resources with timely accuracy
• Utilize SFE and other tools to collect customer data and visit records and further analyze it to plan