Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a
public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a
Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
The Role
The Technical Writer will own content areas within a complex, fast-moving product ecosystem. As Technical Writer, you will work closely with other writers and with Product to deliver high-quality content on a monthly release cadence, using AI tooling and automation to produce documentation, and contribute to our multimedia strategy with video and eLearning content.
What You'll Do
Own documentation for multiple areas within CRM Product; deliver new content on a monthly release content and manage existing content, ensuring it’s easy for customers to find and use
Leverage AI tools and automation to improve documentation efficiency, quality, and speed-of-delivery
Support our multimedia content strategy, including video and eLearning resources, to meet customers where they are
Build strong relationships with product, engineering, and other stakeholders to stay ahead of upcoming changes and ensure content reflects the product accurately
Collaborate with other writers and participate in review cycles
Apply and help evolve team standards and processes for writing, publishing, and distribution
Requirements
3+ years of technical writing experience or equivalent in a related role (for example, information design, knowledge management, documentation engineering)
A proven ability to dive deep into complex technical systems independently, learning new features quickly to translate them into customer-centric content
Strong communication and interpersonal skills, with the ability to collaborate effectively across teams
Strong prioritization and organizational skills, with the ability to manage multiple projects and competing priorities in a deadline-driven environment
Experience with technical authoring environments and docs-as-code approach
Portfolio or samples that demonstrate ability to deliver content for a technical audience
U.S. West location (Pacific Timezone) required
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Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at
talent_accommodations@veeva.com.
